Senior Decoration Account Manager

Description:

The Senior Decoration Account Manager owns US customer relationships and provides technical direction for the MTX Stitches program end-to-end. This role translates customer artwork into executable decoration specifications, selects appropriate techniques and substrate pairings, and manages orders through strike-off, sample approval, and production within SLA. The role combines technical expertise in embroidery and applique techniques with account management and customer-facing responsibilities. Works with US brand owners, streetwear designers, college bookstores, and corporate merchandise buyers. Supports the MTX Custom program at ~20% capacity.

Working hours: 4:00 PM12:00 AM PKT, MondayFriday. One in-office or factory day per week (typically Wednesday); remainder remote from Karachi (hybrid). Requires occasional travel.

What we’re looking for

• Must-have: 8+ years apparel decoration/embroidery merchandising experience
• Technical skills: Hands-on digitizing (Wilcom EmbroideryStudio or equivalent); working knowledge of Wilcom, Pulse, or Tajima digitizing software; hands-on familiarity with chenille, twill/felt applique variants, camo jersey applique, direct embroidery, screen-print add-ons; ability to estimate stitch count within 15% on sight
• Customer/communication: Fluent business English (spoken and written); experience handling US/EU brand customers directly; comfortable on Zoom/phone during US business hours
• Location: Karachi-based or willing to relocate to Karachi