Description:
A remote Customer Support Representative role supporting international client projects via phone, chat, and email. Provide professional, patient, and accurate customer service across industries such as e-commerce, SaaS, retail, and professional services. Follow client procedures and escalate as needed.
Key Responsibilities:
- Handle inbound and outbound customer communication via phone, chat, and email.
- Respond to customer inquiries with clarity, accuracy, patience, and professionalism.
- Document customer interactions, tickets, notes, and updates in the assigned support system.
- Follow client guidelines, scripts, and standard operating procedures.
- Escalate complex issues to the appropriate team member or client contact.
- Maintain product, service, and process knowledge based on client requirements.
- Coordinate with internal team members or client contacts.
What we’re looking for
Must-have:
- Excellent spoken and written English.
- Confident handling phone, chat, and email communication.
- Comfortable using Google Workspace and Microsoft Office.
- Dependable and able to work independently in a remote setting.
- Prior customer service, call center, or client-facing experience (1 year preferred).
Preferred / Nice to have:
- Experience with support tools such as Zendesk, Freshdesk, Help Scout, Intercom, or similar platforms.
- Familiarity with collaboration and task tools such as Slack, Asana, Trello, or similar platforms.
- Strong problem-solving skills and attention to detail.
