Branch Manager

Description:

The Branch Manager at Agay Barho plays a crucial role in overseeing the overall operations of the bank branch, ensuring efficient daily functioning and compliance with all banking regulations. This role requires a strong focus on driving sales performance, managing customer relationships, and promoting a positive customer experience. Although this position does not involve managing a team, the Branch Manager must collaborate closely with staff, guiding and supporting them to meet branch objectives and maintain high standards of service. The Branch Manager is responsible for developing strategies that foster business growth by increasing the customer base and revenue through effective sales management of banking products such as deposits, loans, and credit cards. This individual ensures operational compliance, manages risk, and coordinates with auditors to maintain branch integrity. Establishing long-term client relationships and resolving customer issues promptly are essential to sustaining the branch's reputation and success.

Responsibilities:

• Oversee daily branch operations and ensure all processes run smoothly and efficiently.
• Maintain strict adherence to banking policies, regulatory requirements, and compliance standards.
• Monitor cash management, vault security, and transaction accuracy to safeguard branch assets.
• Develop and implement sales strategies to achieve branch targets for deposits, loans, and other financial products.
• Promote product cross-selling to optimize business opportunities and revenue growth.
• Build and sustain strong, long-term relationships with customers to enhance satisfaction and loyalty.
• Handle customer complaints and escalations effectively to resolve issues promptly and professionally.
• Collaborate with branch staff to support their performance and ensure delivery of excellent customer service.
• Ensure compliance with Know Your Customer, Anti-Money Laundering, and audit requirements.
• Identify and mitigate potential operational, financial, and reputational risks within the branch.
• Coordinate and cooperate with internal and external auditors during branch audits.
• Prepare detailed reports on branch performance, key performance indicators, and profitability metrics.
• Keep senior management informed about branch operations, challenges, and achievements.
• Stay updated on changes in banking regulations, market trends, and competitor activities to adapt branch strategies accordingly.

Cities:

Gujranwala, Pakistan | Rawalpindi, Pakistan | Gujrat, Pakistan (On-Site)

Experience

3 Years

Apply By

May 30, 2026

Required Skills

• Leadership
• Customer Relationship Management
• Sales Management
• Financial Analysis