Virtual Chiropractic Assistant (Remote)

Description:

Virtual Chiropractic Assistant (Remote)

About the Role

The Virtual Chiropractic Assistant (VCA) supports U.S.-based chiropractic practices by delivering exceptional patient coordination, virtual front desk support, scheduling, and administrative operations in a fully remote environment.

This role combines patient scheduling, appointment coordination, documentation management, insurance assistance, and patient communication to help chiropractors deliver efficient, organised, and patient - centered care.

As a Virtual Chiropractic Assistant, you will work closely with providers and clinic teams to ensure patients receive exceptional service while maintaining accurate records, organised schedules, and smooth day-to-day practice operations.

What You'll Be Doing

Patient Scheduling C Front Desk Operations

• Schedule new patient consultations, chiropractic adjustments, therapy sessions, re-examinations, and follow-up appointments.
• Manage appointment confirmations, cancellations, reschedules, and provider availability.
• Coordinate recurring appointments for patients following active chiropractic care plans.
• Send appointment reminders and support patient attendance through timely follow-up communication.
• Maintain organised provider schedules to ensure efficient daily clinic operations.

Patient Communication C Care Coordination:

• Serve as the primary virtual point of contact for patients throughout their care journey.
• Assist patients with appointment-related inquiries, clinic policies, and general administrative questions.
• Collect, update, and maintain accurate patient demographic and registration information.
• Coordinate follow-up appointments based on provider-recommended treatment plans and ongoing care.
• Escalate patient concerns, scheduling conflicts, or urgent requests to the appropriate provider or clinical team.

Documentation C Administrative Support:

• Maintain accurate chiropractic patient records and administrative documentation.
• Upload and organize patient intake forms, referrals, imaging reports, and supporting documentation.
• Record patient communications and appointment updates within digital healthcare systems.
• Prepare documentation required for consultations, re-examinations, and ongoing patient visits.
• Ensure all records remain accurate, organized, and compliant with healthcare privacy standards.

Insurance C Workflow Coordination:

• Verify patient demographic and insurance information before scheduled appointments.
• Support documentation required for insurance verification and administrative processes.
• Coordinate with providers and internal teams to ensure patient records are complete prior to appointments.
• Track pending follow-ups, referrals, and administrative tasks to support continuity of care.
• Help maintain efficient patient flow and daily operational workflows across the practice.

What We're Looking For

Core Skills

• Strong verbal and written communication skills.
• Excellent customer service and patient interaction abilities.
• Appointment scheduling and calendar management.
• Strong documentation and organizational skills.
• Attention to detail with a high level of accuracy.
• Ability to multitask and manage priorities effectively.
• Professional telephone etiquette.
• Understanding of healthcare confidentiality and privacy practices.

Preferred Qualifications

• Educational background in Physiotherapy, Rehabilitation Sciences,

Kinesiology, Sports Medicine, Chiropractic Sciences, or a related healthcare discipline is preferred.

• Familiarity with outpatient, rehabilitation, orthopedic, or musculoskeletal healthcare settingsis an advantage.
• Fresh graduates with strong communication and organizational skills are encouraged to apply.

How You Work

We're looking for someone who is:

• Organized and dependable.
• Detail-oriented and process-driven.
• Professional and patient-focused.
• Comfortable working independently in a remote environment.
• A proactive communicator and collaborative team player.

Baseline Requirements

• Proficient in Google Workspace and Microsoft Office.
• Excellent written and spoken English communication skills.
• Strong organizational and time management skills.
• Comfortable working in a fully remote environment.
• Professional, reliable, and committed to maintaining confidentiality.

Working Hours

Shift: 8:30 AM – 5:30 PM (EST)

Schedule: Monday – Friday

Work Setup: Fully Remote

Additional Notes

• Comprehensive training and structured onboarding will be provided.
• This is a non-clinical role focused on patient coordination, scheduling, documentation, and administrative support.

Why This Role Matters

A well-organized chiropractic practice depends on efficient patient coordination and seamless administrative operations.

As a Virtual Chiropractic Assistant, you will help ensure that:

• Patients receive timely, professional, and compassionate support.
• Provider schedules remain organized and efficient.
• Patient records are accurate, complete, and up to date.
• Administrative workflows run smoothly, allowing providers to focus on delivering quality patient care.

If you're passionate about healthcare, enjoy working in a structured environment, and are committed to delivering exceptional administrative and patient support, we'd love to hear from you.