Description:
We're Hiring: Technical Customer Service Representative (Remote)
We partner with fast-growing e-commerce brands to deliver world-class customer support — and we're looking for a best-in-class Technical Customer Service Representative to join our team. This is a senior-level role for someone who takes full ownership of every ticket, holds themselves to a high standard, and is ready to grow with a winning team.
What You'll Do
- Provide technical support and troubleshooting across email, live chat, and data analysis
- Own ticket resolution end-to-end with accountability and urgency
- Monitor and clear daily backlogs to ensure all inquiries are resolved promptly
- Deliver clear, quality-based responses that support customer success
- Escalate complex cases as needed while maintaining professionalism and strong product knowledge
What We're Looking For
- Minimum 1 year of hands-on Gorgias experience is REQUIRED
- 1+ year of experience in technical support or troubleshooting
- Exceptional written and spoken English
- Strong problem-solving skills and comfort navigating CRMs
- Experience in e-commerce or SaaS support is a strong plus
- Leadership or management experience is a plus
- Highly motivated, intellectually curious, and resourceful
Schedule
- 3 PM – 12 AM CET, Monday – Friday (1-hour unpaid break)
- Paid training hours may differ and will be confirmed during the interview process
Technical Requirements
- Own laptop or desktop with a minimum Intel Core i3 or Ryzen 3 and at least 8GB RAM (no tablets or smartphones)
- Minimum 25 Mbps upload and download internet speed
- Backup internet connection required
- Reliable power source; backup power and backup location strongly recommended
What We Offer
- $6/hour (base rate + project rate)
- Paid time off and paid holidays
- Health and dental insurance or health stipend depending on location
- Permanent, full-time work-from-home setup
- Project bonus opportunities and annual performance-based increases
- Career path opportunities — Team Lead, Trainer, and more
Why Us?
- Fast-growing company with real room for advancement
- Collaborative, values-driven culture with a global team
- Hands-on training and support from day one
- Opportunity to work with top-tier e-commerce brands
How to Apply
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