Description:
TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction.
Perks & Benefits
- Annual performance-based increases
- Paid time off
- Health and dental insurance or a monthly health stipend
- Holiday bonuses
- Permanent work-from-home setup
- Opportunities for career advancement as we continue to grow
Responsibilities
- Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media.
- Assist Customers: Support customers with orders, shipping, product details, and returns.
- Quality-Based Responses: Provide thoughtful, high-quality responses that reflect our service standards.
Requirements
- Proficiency in English (both written and verbal).
- At least 1 year of online/remote customer service experience.
- Experience with tools like Gorgias, Zendesk, or Shopify is a plus or an advantage.
- Excellent problem-solving and communication skills.
- Adaptable and solutions-oriented mindset.
Technical Requirements
- Personally owned PC or laptop with an i3 processor or equivalent.
- Minimum of 25 Mbps for both upload and download internet speed.
APPLICATION INSTRUCTIONS
To ensure your application is processed correctly, please follow these steps:
- Use this link to apply: https://talentpop-cs-app.replit.app/
- When selecting the position, please choose "Customer Service" from the list.
- When prompted for an application code, use: CS
