Full job description
Company Overview
We are a growing UAE-based furniture brand, delivering high-quality home and office furniture to customers across the United Arab Emirates. Our customer support operations are managed from our on-site office in Gulberg, Lahore, where we provide professional assistance to our UAE customers. This is not a remote position.
Job Responsibilities:
- Handle inbound customer calls professionally for UAE-based customers
- Assist customers with product inquiries, orders, deliveries, and after-sales support
- Provide accurate information regarding furniture products, pricing, availability, and company policies
- Respond to customer concerns and ensure timely resolution of issues
- Maintain clear and detailed records of customer interactions
- Coordinate with internal teams (sales, logistics, and supervisors) when required
- Follow company service standards to ensure a high level of customer satisfaction
Requirements:
- Strong English communication skills (speaking and listening)
- Ability to work morning shift (10:00 AM – 7:00 PM)
- Previous call center or customer service experience is preferred
- Fresh candidates with excellent communication skills are encouraged to apply
- Basic computer knowledge and multitasking ability
- Professional, polite, and customer-focused attitude
What We Offer:
- Competitive monthly salary
- Training and career growth opportunities
- Supportive and professional work environment
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Job Type: Full-Time
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Work Location: Gulberg, Lahore (On-Site)
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Shift Timing: 10:00 AM – 7:00 PM
Experience:
- Call center or customer service: 1–2 years (Preferred)
Language:
- Fluent English (Preferred)
Salary:
- Competitive (based on experience)
Job Type: Full-time
Pay: Rs60,000.00 - Rs80,000.00 per month
Work Location: In person
