Strategic Account Manager

Description:

The landscape of enterprise renewals is shifting. High-performing professionals no longer devote their time to administrative tasks—they focus on refining the AI that automates them.

This role differs from conventional enterprise renewals positions. You will manage Trilogy's highest-value customer accounts while collaborating with Fiona, our AI-powered renewals agent. Fiona manages preparation, analysis, contract workflows, and routine follow-up. Your focus remains on the interactions that demand human judgment: executive alignment, commercial strategy, intricate negotiations, and decisions AI cannot yet make. Each renewal you oversee contributes to Fiona's learning, enhancing system intelligence through every customer engagement.

Trilogy is constructing an AI-first operational framework across our software portfolio. AI is not treated as an add-on to legacy workflows. We rebuild processes around AI capabilities and deploy human expertise exclusively for high-impact decisions. In this capacity, you will help establish the standard for enterprise renewals in an AI-driven environment while safeguarding millions in recurring revenue from strategic enterprise accounts.

If you are a seasoned enterprise renewals professional who excels in executive dialogue, views AI as a performance multiplier, and seeks to architect the future rather than maintain the status quo, we should connect.

What You Will Be Doing

• Manage executive relationships and commercial negotiations for high-value enterprise renewal portfolios, including sophisticated seven-figure, multi-year contracts.
• Collaborate with Fiona, Trilogy's AI renewals agent, leveraging your expertise and customer insights to enhance its capabilities and operational independence.
• Evaluate customer health metrics, product adoption, commercial history, and business exposure to proactively secure favorable renewal outcomes.
• Leverage Salesforce and AI-powered workflows to sustain precise forecasts, detect renewal vulnerabilities early, and focus intervention where human judgment delivers maximum value.
• Convert insights from customer interactions into scalable enhancements that strengthen the renewals system's effectiveness progressively.

What You Won’t Be Doing

• Handling manual renewal documentation, approval tracking, or routine administrative tasks.
• Overseeing high-volume transactional renewals or small-to-medium business accounts.
• Prospecting for new customer acquisitions or working toward traditional commission-based sales targets.
• Developing production-level software or constructing AI models.
• Managing a sizable renewals team rather than directly influencing the most critical customer outcomes.

Strategic Account Manager Key Responsibilities

Manage Trilogy's highest-priority enterprise renewals while progressively refining the AI infrastructure that drives superior retention, operational efficiency, and increasing renewal autonomy.

Basic Requirements

• Direct experience managing enterprise renewals or retention for B2B software clients with accounts representing at least $100K in annual recurring revenue.
• Documented ownership of quarterly retention or Net Revenue Retention objectives, consistently delivering at least 90% NRR or comparable performance across multiple quarters.
• Personal experience leading sophisticated, multi-year enterprise renewals valued at $1M or greater.
• Practical experience utilizing AI-enabled or agentic tools within enterprise renewals, customer success, or enterprise sales operations.
• Deep Salesforce or equivalent CRM proficiency, encompassing renewal forecasting, risk assessment, and pipeline oversight.
• Outstanding executive communication, commercial negotiation, and relationship stewardship capabilities.
• Able to operate effectively in a global, fully remote work setting.

Nice-to-have Requirements

• Experience refining AI prompts, workflows, or business logic informed by customer engagement patterns.
• Professional history in enterprise SaaS, cloud software, or subscription-oriented technology sectors.
• Experience synthesizing data from contracts, customer health indicators, support interactions, and product usage to inform renewal tactics.
• Proven systems-oriented thinking and a history of enhancing repeatable commercial operations through automation initiatives.

About Trilogy

Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, innovating new technology, and incubating new businesses.

Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack.

Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career in leaps and bounds.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with us

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.