Description:
The Senior Sales Engineer – Aftermarket CTS is responsible for driving profitable growth through direct sales of aftermarket parts, service solutions, and service contracts, while effectively managing indirect sales through distributors. The role focuses on improving Atlas Copco service quality, customer satisfaction, and response time by developing strong customer relationships and ensuring best-in-class aftermarket support.
Key Responsibilities
Direct Aftermarket Sales
- Drive direct sales of aftermarket spare parts, service solutions, overhauls, and service contracts for the CTS product portfolio.
- Identify customer needs and propose value-based aftermarket solutions to improve equipment reliability and lifecycle cost.
- Achieve assigned sales targets, margins, and growth objectives in line with company strategy.
Distributor & Channel Management
- Manage and develop indirect sales through distributors, ensuring alignment with Atlas Copco standards and commercial objectives.
- Support, train, and guide distributor sales teams on aftermarket offerings, pricing, and value selling.
- Monitor distributor performance, sales pipelines, and market coverage; implement improvement actions where required.
Customer Relationship Management
- Build long-term relationships with key customers, focusing on service excellence and trust.
- Act as the main point of contact for aftermarket sales, ensuring fast and effective response to customer requirements.
- Work closely with service, operations, and logistics teams to ensure on-time delivery and resolution of customer issues.
Service Quality & Responsiveness
- Actively contribute to improving Atlas Copco service quality, response time, and customer satisfaction.
- Ensure proper follow-up on quotations, orders, service execution, and customer feedback.
- Support continuous improvement initiatives related to aftermarket processes and customer experience.
Market & Business Development
- Identify new aftermarket business opportunities, contract conversions, and installed base penetration.
- Gather market intelligence on competitors, pricing, and customer trends, and share insights with management.
- Promote Atlas Copco aftermarket value proposition and best practices in the market.
Qualifications & Experience
- Bachelor’s degree in mechanical, Electrical, or Industrial Engineering (or equivalent).
- 3–6 years of experience in aftermarket sales, service sales, or industrial equipment sales.
- Proven experience in direct customer sales and distributor/channel management.
- Experience with compressors, industrial equipment, or capital goods aftermarket is highly preferred.
Skills & Competencies
- Strong sales, negotiation, and relationship management skills.
- Ability to manage multiple stakeholders (customers, distributors, service teams).
- Customer-focused mindset with a strong emphasis on service quality and responsiveness.
- Commercial acumen, analytical thinking, and result orientation.
- Good communication and presentation skills in English.
- Able to work independently, travel as required, and operate in a matrix organization.
What We Offer
- Opportunity to work with a global market leader in sustainable productivity solutions.
- Competitive compensation and performance-based incentives.
- Professional growth, training, and career development within Atlas Copco.
