Description:
Runbook Development and Governance
- Define the structure and standards for operational runbooks across XTIUM
- Develop and maintain runbooks covering key operational workflows
- Ensure documentation reflects actual operational practices used by delivery teams
Cross-Team Collaboration
- Work with technical teams including NOC, SOC, Engineering, and Service Delivery Managers to gather
operational knowledge
- Translate technical procedures into clear, structured documentation
Knowledge Base Management
- Maintain a centralized knowledge base for operational documentation
- Ensure documentation is organized, searchable, and accessible to relevant teams
Runbook Lifecycle Management
- Establish version control and documentation review processes
- Ensure runbooks remain current as products and services evolve
Quality and Standardization
- Implement consistent documentation standards across product areas
- Review documentation prepared by the Runbook Specialist to ensure clarity and completeness
What Qualifies You
- Bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience)
- 4–7 years of experience in IT operations, technical documentation, or managed services environments
- Experience documenting operational procedures, SOPs, or technical workflows
- Strong written communication and organizational skills
- Ability to work with technical teams to capture operational knowledge
Preferred Qualifications
- Experience working within managed services or cloud infrastructure environments
- Familiarity with ITIL service management concepts
- Experience maintaining knowledge bases or documentation systems
Key Competencies
- Strong documentation and organizational skills
- Ability to translate technical processes into clear instructions
- Cross-functional collaboration
- Attention to detail
- Process improvement mindset
Remote
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