Description:
Do you think you have what it takes to engage with customers and bring about a positive change in customer interaction? We are looking for a skilled individual who can effectively handle customer grievances and provide solutions.
Responsibilities:
- Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client.
- Convey interest in each customer through their words with courtesy, attention, a friendly and caring image.
- Providing alternatives to products/items, which are not available on the ecommerce website.
- Follow standard processes and procedures when it comes to providing the resolution.
- Staying up to date with latest updates on system information, process changes and future updates.
Experience
2 Years
