CSR (Customer Services Representative)

Description:
We are hiring a Customer Services Representative (CSR) for our E-Commerce Department at Mushq. The ideal candidate will be responsible for handling customer interactions, providing accurate product information, and ensuring a seamless customer experience across multiple communication channels.

Key Responsibilities:

• Respond to customer inquiries through phone calls, WhatsApp, email, and other communication channels.
• Provide accurate information about products, services, prices, orders, and company policies.
• Handle customer complaints and resolve issues promptly and professionally.
• Process customer orders, requests, returns, and exchanges as per company procedures.
• Follow up with customers regarding orders, deliveries, payments, or pending concerns.
• Coordinate with relevant departments to resolve customer issues and ensure timely solutions.
• Maintain confidentiality of customer and company information.
• Perform other customer service-related duties assigned by the line manager.

Qualifications and Experience:

• Bachelor's degree or equivalent qualification preferred.
• 1-2 years of experience in customer service, retail, call center, or a similar role.
• Excellent verbal and written communication skills.
• Good command of English and Urdu languages.
• Strong interpersonal and problem-solving abilities.
• Proficiency in MS Office and CRM software.